Submit your Suggestions for Spectrum

Improve handling of duplicate login (while user session already active)

Warn the user not to login again if they open a second tab in Chrome (or other browser) and attempt to login while an active session exists in another tab:

Steps to reproduce (we are self-hosted, we use Chrome, in this case I was accessing network over VPN):

1. Open tab in Chrome & sign in to Spectrum

2. Open new "Spectrum" tab to get to main menu

3. Open a second "Chrome" tab & sign in to Spectrum

4. No error or warning!  (There should be!) - everything appears to work for now

5. Return to first "Chrome" tab (first active session)

6. Click on any menu option and get error #1 ("A server error has occurred...", see attachment)

7. Return to second "Chrome" tab

8. Click on any menu option and get error #2 ("Your session has timed out...", see attachment)

  • Guest
  • Aug 6 2018
Company Electrical Contractor Incorporated
Job Title / Role IT Support
I need it... 12 months
  • Attach files
  • Admin
    Geoffrey Falk commented
    September 04, 2018 23:04

    Well...I don't see these as two different scenarios.  I just see that opening a new tab, Spectrum realizes that you are already logged in and kicks the other user out faster.  If you log into Spectrum with the same account, but on a different machine, Spectrum will eventually log out the first occurrence.  

  • Guest commented
    August 10, 2018 20:32

    I think you misunderstand the request. It works well when I try to sign on a second time from a different machine. When I simply open a new tab in my browser it is broken, in my opinion.  Why does the system behave differently when I sign in the second time from a duplicate tab in chrome compared to when I sign in the second time from a different machine?

    Sent from Yahoo Mail for iPhone

  • Admin
    Geoffrey Falk commented
    August 10, 2018 19:21

    The primary reason for the existing design is that we wanted to release the first user when subsequently logging in. This then starts the process to release the files and locks that the first user might have had.  It also gives us a ground rule to prevent the user from taking up all of a company's Spectrum licenses.

    But your point is well taken about the warning message.  Thanks!

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