Submit your Suggestions for Spectrum

Billing - Contract value changes on rebill

It has happened twice now, where I credit an invoice in Draw Request and rebill,  that the contract value on the new billing is different.  No changes have been made and from what I understand, It is using the very fist billings number.  When I call, the response I get is, delete the last billing and reenter.  I would like to know why it happens and if it can be fixed? Unfortunately it does not happen every time, just on occasion.

  • Guest
  • Apr 3 2019
Company Western Allied Corporation
Job Title / Role Billing
I need it... Yesterday...Come on already
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Dear Viewpoint Suggestion Box contributor;

We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs. Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.

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