In Preventive Maintenance for the Equipment Work Orders, our process is for the mechanics to type their own notes regarding the work they did - so they do require the ability to edit Work Orders. But only our Shop Foreman (day & night shifts) are the ones to create work orders. Since the permission to edit is linked to the permission to create new, our mechanics are accidentally creating new "blank" work orders (example: they transpose a number when typing the work order they want to open up, or they accidentally leave the work order field blank so the system auto-assigns the next number). This causes our foreman to have unused 'open' work orders display in his list which he then has to spend time to investigate/clean up. If the Function Security for New/Edit WO could please be split to two separate options that would solve this issue for us. Thanks
Jodi Tighe
| Company | Bayview |
| Job Title / Role | Systems Analyst |
| I need it... | 3 months |
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I'm not sure what device or part of the system is being used here. But in most Mechanic remote Kiosk systems today, the mechanic can only see the WOs assigned to them, and they can only update these. The option for them to "create" new WOs is something that can be switched on or off. My whole irritation about this is that I understand a lot of this functionality, including Work Scheduling, is available in the Service Module, but not in the "Own Equipment" maintenance Module. D+C does not seem to be able to make the connection that the logical processes are the same for repairing "client equipment" as for repairing "own equipment". That the required functionalities are the same for both scenarios.