We have Service Contracts that "expire"; however, there are outstanding work orders against those Service Contracts that still require to be billed. Many of these have tasks that require the Task $ amount to be edited. The system will not allow this since the Service Contract itself is expired, even if we adjust our processing dates so they are within the service contract period. This requires manually changing the service contract dates just so we can edit the task $ amount and then bill the work order. We then have to remember to change the service contract dates back.
Development indicated this was not a bug and it was designed so that the service contract is keyed off of the server date and not the processing dates in Spectrum.
Allowing the system to key off of the processing dates gives some flexibility to the end user on billings like this without having to manually adjust each Service Contract.
Tina McElrath
| Company | MDU CSG, Inc. |
| Job Title / Role | Training & Service Coordinator |
| I need it... | 6 months |
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