The service data in BI does not appear to include revenue from service contracts. I have verified this with support (case # 31246176). This deficit really limits the usefulness of service BI as a tool to evaluate overall profitability of a service customer
Shawn Nubel
| Company | Dilling Group, Inc |
| Job Title / Role | IT Director |
| I need it... | 1 month |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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