Building Controls wishes to be able to add new site equipment that is "found" when the tech is onsite.
This is now a feature of Service Tech Mobile.
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This feature now exists but only for site based work orders. Would be helpful if it could apply to job based work orders, although I don't think Jobs have an equipment module so that might not be feasible.... Jobs should have an equipment module. It would help for warranty and startup tracking.
I also deleted the app and downloaded it again to make sure I had the latest and greatest version.
I do not see that function on the Service Tech app. I am the system admin so my security level is not an issue. When I go to Site Equipment on a work order, it shows a blank screen and a note that no equipment has been added yet but there is no "+" sign or similar to add equipment on the app. It seems to me it would be a simple addition and upgrade to the app.
The function of equipment entry is best done by a tech in the field. That insures that they capture the correct data and since it benefits the customer, it is done on billable time that the customer pays for. When any information passes through different people, it usually ends up being incorrect. Entering equipment in the field is a function in every other field work order management system I have encountered in my many years in this business.
I agree. We just started rolling out service tech and ran into data importation headaches. We need the technicians in the field to be able to add new equipment that they are working on. Office staff cannot be held responsible to do this constantly.