When/if a user uploads a non-flattened PDF, the CPU utilization (hosted) goes to 100% and kicks out all users. REALLY need Spectrum to detect this and not just lock everything up. This issue has been occurring since I joined the compnay (over 4 years now). Having support simply tell us to "correct user behavior" is not acceptable. The system needs really should be able to not allow "known bad data"....
Rick Siner
| Company | Feyen Zylstra |
| Job Title / Role | Director of IT |
| I need it... | Yesterday...Come on already |
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We are looking into different options for the viewer as we scope out other potential changes related to document storage.
Thanks Eric, we���ll look into getting that enabled.
Do you know if there are any plans to actually fix the viewer issue in Spectrum?
Rick Siner
Director of Information Technology
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D / 616-224-7138
Feyen Zylstra
2396 Hillside Dr NW
Grand Rapids, MI 49544
www.feyenzylstra.com
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Actual wording of the option is "Avoid displaying complex PDFs in viewer?".
In the System Admin | Installation | Document Imaging screen we have an option for 'Don't display complex PDFs in viewer' to address this issue. Anything that an initial scan flags as a potential problem PDF will be set to download only. If you turn this feature on and encounter a PDF that is not caught, please send us the PDF so we can analyze it and try to accommodate it with updated programming.
Another "short-term" option would be to at a minimum seperate the DB from the applciation server so even if/when this happens it doesn't stop DB access for data queires outside of the Spectrum application.